SASH - Full Course

Why SASH?

Since 2009, SASH (Special Alcohol Service in Hospitality) has helped venues reduce incidents, boost revenue, and create better staff–guest experiences. It focuses on preventing problems early by combining simple, practical techniques with real-world scenarios.

Course Breakdown

SASH is built around two core frameworks:

• MAW: Mood, Assist, Water — proactive guest management.
• SMILE: Socialise, Manage, Identify, Leave it, Enjoy — work guideline.
  

These are applied through 10 real-world scenarios, including:

1. The Doors – Welcoming guests and assessing for intoxication or behavioural risks.
2. On the Job – Applying MAW and SMILE during everyday service.
3. Save from Intox – Early intervention to prevent patrons from becoming intoxicated.
4. Time to Go – Guiding patrons to leave safely and respectfully when required.
5. One Bad Apple – Supporting an at-risk guest while keeping their group onside.
6. Water Only – Restricting patrons to water when needed and assessing their condition.
7. Second Opinion – Collaborating with colleagues to ensure correct decisions on intoxication.
8. The Party Group – Keeping celebration groups happy and together for as long as they want.
9. Temperature Rising – Defusing escalating energy or tension before problems arise.
10. The Rake – Moving through the venue to engage guests, spot risks, and handle issues proactively.
    

Course Format

• 17 short sections with videos, quizzes, and optional exercises.
• Total time: ~60–90 minutes (complete at your own pace).
• Certificate of Completion provided.
• The SASH – BASICS course offers the same core theory as the FULL course but with only one scenario (Save from Intox) for a shorter training option.
• We recommend the FULL course for best results, as it applies the theory across all 10 scenarios.
  
  

Free Preview

Explore the first 3 lessons above and see how SASH works.
(Note: Quizzes in preview mode are not graded.)

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