SASH - Full Course

Why SASH?

SASH gives your team a simple, practical system for managing guests from the moment they arrive — preventing problems before they form, keeping groups together, and making Ask-to-Leaves rare. Built on fifteen years of real-world venue experience and supported by a Deakin University pilot trial at Oxford Art Factory, Sydney.

Course Breakdown

SASH is built around two core frameworks:

• MAW: Mood, Assist, Water — proactive guest management.
• SMILE: Socialise, Manage, Identify, Leave it, Enjoy — work guideline.
  

These are applied through 10 real-world scenarios, including:

1. The Doors – Welcoming guests and assessing for intoxication or behavioural risks.
2. On the Job – Applying MAW and SMILE during everyday service.
3. Save from Intox – Early intervention to prevent patrons from becoming intoxicated.
4. Time to Go – Guiding patrons to leave safely and respectfully when required.
5. One Bad Apple – Supporting an at-risk guest while keeping their group onside.
6. Water Only – Restricting patrons to water when needed and assessing their condition.
7. Second Opinion – Collaborating with colleagues to ensure correct decisions on intoxication.
8. The Party Group – Keeping celebration groups happy and together for as long as they want.
9. Temperature Rising – Defusing escalating energy or tension before problems arise.
10. The Rake – Moving through the venue to engage guests, spot risks, and handle issues proactively.
    

Course Format

• 17 short sections with videos, quizzes, and optional exercises.
• Total time: ~60–90 minutes (complete at your own pace).
• Certificate of Completion provided.
• The SASH – BASICS course offers the same core theory as the FULL course but with only one scenario (Save from Intox) for a shorter training option.
  
  

Free Preview

Not sure yet? Preview the first 3 lessons free — no sign-up required.
(Note: Quizzes in preview mode are not graded.)

Ready to get started?

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