Course Curriculum
Introduction and SASH Goals
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M.A.W. Hospitality
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Save from Intox - Scenario (2 Parts)
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S.M.I.L.E. Acronym
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On The Job - Scenario 2
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Final Bits & Pieces
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Why SASH?
SASH gives your team a simple, practical system for managing guests from the moment they arrive — preventing problems before they form, keeping groups together, and making Ask-to-Leaves rare. Built on fifteen years of real-world venue experience and supported by a Deakin University pilot trial at Oxford Art Factory, Sydney.
Course Breakdown
SASH is built around two core frameworks:
- MAW: Mood, Assist, Water — proactive guest management.
- SMILE: Socialise, Manage, Identify, Leave it, Enjoy — work guideline.
In the BASICS course, these are applied to two key scenarios: Save from Intox – Early intervention to stop patrons reaching intoxication, and On the Job - Applying MAW and SMILE during everyday service.
Course Format
- 10 short sections with videos and quizzes.
- Total time: ~35–50 minutes (complete at your own pace).
- Certificate of Completion provided.
Free Preview
Not sure yet? Preview the first lessons free — no sign-up required.
(Note: Quizzes in preview mode are not graded.)
Ready to get started?
To enrol or discuss pricing, email us →